Overview
Returns Policy
In the rare instance that your product is damaged in transit or has missing parts, please email us at info@performancebikes.in with your order ID, name, and telephone number, along with an unboxing video of the package. Our Shipments & Dispatch Team will connect with you to understand the issue better and provide solutions accordingly.
Note: Time-lapse, edits, poor lighting, or failing to show the issue in the same video will not be considered for returns.
Return requests must be raised within 8 hours of the delivery of the order. If in any case you are not able to raise the request within 8 hours you should do so within 1 day from the date of delivery. Requests made after this time frame will not be entertained under any circumstances.
Damaged products should be returned unused and in a re-saleable condition, accompanied by the original invoice, packing labels, and any freebies or coupons provided with it.
Shipping charges for product returns are non-refundable.
To ensure the return is tracked, please use a reliable shipping service and share the tracking receipt with your return request email.
The returned product will be inspected by our Shipments & Dispatch Team for any issues, following which a refund or replacement will be initiated.
Products can only be replaced for deliveries with damage issues or for the wrong size. No refund will be issued under such circumstances. Replacements for qualifying returns will be done free of charge after inspection by the Shipments & Dispatch Team.
A full refund will be initiated if the specific product mentioned in the return request is out of stock.
The return policy does not apply to products during clearance sales, offers, or flash sales. Information on such sale days will be listed on the product description on the website.
We reserve the right to not honor return requests that we determine to be fraudulent or malicious, and the decision of our team in this regard will be final.
Please note that this return policy is only valid for products purchased directly from www.performancebikes.in.
If you encounter any inconvenience on our website, please let us know at info@performancebikes.in.
*Prices, policies, and other information on this website are subject to change without notice.
Need help?
Contact us at info@performancebikes.in for questions related to refunds and returns.